Privacy Policy
Last updated: 22 June 2026
This Privacy Policy explains how CatchUMart ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application and related services (the "App"). By using the App, you agree to the practices described in this policy.
1. Information We Collect
a. Information you provide to us
- Account details — your full name, mobile phone number (verified via a one-time password), and an optional date of birth.
- Account credentials — a password you create, which is stored in an encrypted (hashed) form.
- Delivery addresses — flat / house details, apartment or building name, city, state, and PIN code.
- Order information — the items you order, order history, fulfillment type (delivery or pickup), and your chosen payment method (e.g. Cash on Delivery or online payment).
b. Information collected automatically
- Device & notification tokens — a push-notification token (via Firebase Cloud Messaging) so we can send you order updates and alerts.
- Usage and technical data — basic device information and app interaction data needed to operate the service reliably.
c. Permissions we may request
- Notifications — to deliver order status updates and important alerts.
We do not access your camera, contacts, or precise GPS location.
2. How We Use Your Information
- To create and manage your account and verify your identity.
- To process, fulfill, and deliver your grocery orders.
- To send order confirmations, delivery updates, and service notifications.
- To provide customer support and respond to your requests.
- To improve, maintain, and secure the App.
- To comply with legal obligations and prevent fraud or misuse.
3. How We Share Your Information
We do not sell your personal information. We may share it only in the following situations:
| Recipient | Purpose |
|---|---|
| Delivery partners / store staff | To fulfill and deliver your orders to the correct address. |
| Service providers (e.g. Google Firebase) | For push notifications and core app infrastructure. |
| Payment processors | To process online payments securely, where applicable. |
| Legal authorities | When required by law or to protect our rights and users. |
4. Data Retention
We keep your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.
5. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted transmission and hashed password storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
- Access and review the personal information we hold about you.
- Update or correct inaccurate information from within the App.
- Request deletion of your account and associated personal data.
- Opt out of non-essential push notifications via your device settings.
To exercise any of these rights, contact us using the details below.
7. Children's Privacy
The App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
CatchUMart
Email: info@catchuhealthcare.com
[Replace with your support address / phone if different]